OUR POLICIES



ADMISSION:

We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.

VACCINATIONS REQUIRED:

Dogs must be up to date on the following vaccinations:
Distemper, Parvo, Bordetella, and Rabies.

Cats must be up to date with their vaccinations per your vet‘s recommendations, usually including: Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia, Chlamydia, and Rabies.

Contact your veterinarian to fax your information to us at 704 436 8521

HOURS OPEN:

Our office is open from 8 AM to 4 PM during the week; 9 AM to 12:00 PM on Saturday; Our office is closed on Sunday. We cannot receive drop-off and pick-up of your pet outside these office hours.

CUSTOM VAN PICK UP AND DELIVERY

You may reserve one of our two custom vans for pick up and delivery of your pets at your home during the above listed office hours.

EMERGENCIES:

We refer any medical emergency to the 24-hour Cabarrus Emergency Veterinary Clinic. Should your pet require emergency medical treatment we will make our best effort to contact you at the telephone numbers provided, prior to any treatment commencing. Should emergency treatment be required prior to our being able to contact the customer/owner then the customer/owner will be liable for all vet bills related to the emergency treatment.
For any health concerns that may arise during your pet‘s stay, we maintain a detailed log and provide it to you and your veterinarian.

 

Your signature of contract acknowledges your awareness and acceptance of our policies upon admission for services. Thank you for your trust in us.